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Frequently Asked Questions


Click on a question below to reveal the answer. If your question is not found or answered here, please Click Here to contact us.


My Account


How can I reset or get my password if I've forgotten it?

How do I create an account or register?

Where do I find my Customer Number?

How do I sign up to receive promotions?

How do I save my payment information for recurring use?

What is Quick Checkout?

12 and Under Registration?

What is a Wishlist?

How do I Create a Wishlist?



My Orders


How can I check the status of my order?

How can I track my order?

How do I get my order faster?

How do I place an order?

From where does my order ship?

How do I place an order and have it shipped outside the U.S.?

What is a promotion/source code?

What is a Security Code? Where do I find it?

What do I put in the Order Comments field?

I don't have a credit card, are there other ways I can order?

How do I pay by check/money order?

When I pay with my credit card, what company name will appear on my statement?

How do I order for a Tax-Exempt Organization?



My Product


How do I find my product number?

What do I do if my product is defective?

How do I make an exchange or return?

How do I submit a Customer Review?

How do I Compare Products?

Why can't I find a 2014 calendar in the stores?

Why can't I find the product I am looking for on the website?

My product is Out of Stock, when will it be available?

Where can I purchase my product locally?

Can I continue to order the products I always have?



General Questions


Do you offer software?

Where can I submit new product ideas?

Where can I submit artwork?

Do you honor donation requests?

I have a media inquiry. Who can I talk to?

I'm now seeing AT-A-GLANCE®, Day-Timer®, Day Runner® and Mead® brands all referenced together - are all these brands now owned by the same company?

Can I buy different brands of products when I call Day Runner?

Can I get information or buy Day Runner products by visiting Day-Timer, AT-A-GLANCE or Mead brand websites?

Customer Service

  • Mon-Fri: 8am - 10pm Eastern
  • Sat: 10am - 7pm Eastern
  • 1-800-936-9822
  • Contact Us

Live Chat

  • M-F 8am to 8PM (EST)

About Us

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